FAQ

My order hasn't arrived, could you tell me where it is?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.

 

Which countries do you deliver to internationally?

We ship to over 200 countries worldwide offering free Standard Delivery to all of them! We also offer Express delivery where possible.

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua&Barbuda, Argentina, Armenia, Aruba, Ascension, Australia, Australia Antarctica, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, CHINA (SOUTH), Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Caroline Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos  Is.; Keeling Is. West Is., Colombia, Comoros, Congo Rep., Cook Islands, Costa Rica, Cote d' ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, France, Metropolitan, French Guiana, French Polynesia, French Southern & Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Dem. Peo's Rep.), Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira Islands, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Minor Outlying Islands, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States of America, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Virgin Islands (U.S.A.), Wallis and Futuna, Western Sahara, Western Samoa, Western Union, Yemen, Yugoslavia, Zaire, Zambia, Zimbabwe

We are sorry about that we are not able to send to the countries without the list because the extreme Custom Policy & issue of logistic. We are still working with the logistic company.

 

Will my parcel be charged customs and import charges?

Normally, no customs and import duties for all orders delivered into the US if order is less than US$100. Orders to the US over $100 might be subject to customs clearance which may cause a delay to your shipping.

For other countries, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note, if you are a retail or wholesale customer, Vermil Archery will not be responsible for the customs and import duty charges.